1. Overview
This policy outlines the shipping and delivery terms for orders placed on our store. We are committed to providing transparent, reliable, and efficient delivery services to our customers worldwide.
2. Shipping Destinations
· Domestic Shipping: We ship to all regions within Mainland China (excluding areas explicitly stated as non-serviceable). (We provide free shipping within China)
· International Shipping: We are pleased to offer shipping to numerous countries and regions worldwide. To ensure a reliable delivery experience, our service area is regularly updated based on logistics partner capabilities and destination country regulations.
· Primary Service Regions Include (but are not limited to):
· Asia-Pacific: Japan, South Korea, Singapore, Malaysia, Thailand, Australia, New Zealand.
· North America: United States, Canada.
· Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands.
· How to Check: The most accurate and up-to-date list of deliverable countries is dynamically verified. Please enter your shipping address at checkout to confirm if we can deliver to your location.
· Restrictions & Exclusions:
· We reserve the right to restrict shipping to certain remote areas, islands, or specific postal codes within otherwise serviced countries due to carrier limitations or excessive delivery costs.
· Shipments may be suspended or unavailable to countries/regions experiencing political instability, severe logistical disruptions, or restrictive customs policies. We will notify customers if such situations affect existing orders.
· Final Authority: The availability of shipping to your specific address is ultimately determined and confirmed during the checkout process on our website.
3. Shipping Methods & Delivery Times
3.1 Express Delivery
· Domestic: 3-7 business days.
· International: 7-20 business days (subject to customs clearance in the destination country).
· Cost: Calculated based on destination and package weight, displayed at checkout.
3.2 Special Items
· Large, fragile, or special items may be shipped via dedicated carriers. Associated delivery times and costs will be clearly stated on the product page.
· Physical delivery is not required for digital products.
4. Order Processing & Dispatch
· Processing Time: All orders are processed within 1-3 business days after payment confirmation (excluding weekends and public holidays).
· Dispatch Notification: You will receive an email/SMS notification with your tracking number once your order has been shipped.
· Dispatch Schedule: Orders are dispatched Monday through Friday. Orders placed on weekends or public holidays will be processed on the next business day.
5. Order Tracking
· Once shipped, you can track your order using the provided tracking number on our website or the carrier’s official website.
· International orders include full tracking information, including customs status updates.
6. Delivery Delays & Force Majeure
· Potential Delays: Delivery may be delayed due to:
· Public holidays and peak shopping seasons.
· Severe weather conditions or natural disasters.
· Customs inspections or policy changes (for international orders).
· Public health events (e.g., pandemics).
· Communication: In the event of a significant delay, we will notify you via email or SMS.
· Liability: We are not liable for delays caused by factors beyond our reasonable control (carrier delays, customs, etc.) but will assist in communicating with the logistics provider.
7. Receiving & Inspecting Your Order
· Pre-delivery Inspection: We recommend inspecting the package for visible damage (crushing, wetness, etc.) before signing for delivery. You may refuse acceptance if damage is evident and contact our Customer Service immediately.
· Proxy Acceptance: If someone else accepts the package on your behalf, it is considered accepted by you, and they assume responsibility for inspection.
· Post-delivery Issues: If you discover damage or a shortage of items within 24 hours of delivery, please contact our Customer Service with photographic/video evidence for resolution.
8. Shipping Fees & Promotions
· We reserve the right to adjust shipping fees based on market conditions. Any changes will be announced on our website prior to taking effect.
· Free shipping or promotional shipping offers during sales periods are subject to specific campaign terms and conditions.
9. Contact Information
For any shipping-related inquiries, please contact us via:
· Customer Service Email: info@steadywin-motor.com
· Live Chat: Available Monday-Friday, 9:00 AM - 6:00 PM (GMT+8).
· Customer Service Hotline: +853 6861 9243
10. Policy Updates
We may update this policy periodically. The latest version will always be available on our website.
Last Updated: December 2025